MSP offering 24/7 monitoring and cybersecurity services

This IT Managed Service Provider (MSP) serves small to mid-sized businesses across Pennsylvania, southern New York and New Jersey. Founded in the early 2000s, the company delivers comprehensive managed IT services — including 24/7 monitoring and advanced cybersecurity — as well as strategic infrastructure architecture, engineering, and implementation for complex, multi-site environments.

The business generates predictable recurring revenue (~56%) through long-term managed service agreements (~34%) and renewable manufacturer license and warranty subscriptions (~22%), supported by near-100% customer retention. Building on this recurring base, the company executes high-value professional services engagements such as network design, security hardening initiatives, virtualization projects, and full-scale infrastructure refreshes.

Revenue is diversified across managed services, manufacturer subscriptions, professional services, and hardware/software sales.

The company maintains partner certifications with leading technology providers including Cisco and Sophos and sources product via established distributor relationships with D&H, TD Synnex, and Ingram Micro.

Growth:
**Expand service territory into New Jersey and Delaware Water Gap region where customers pay premium rates for IT services
**Build dedicated sales team and implement formal sales processes to accelerate customer acquisition beyond current word-of-mouth approach
**Focus on high-compliance sectors including healthcare (HIPAA), automotive (FTC Safeguards), and financial services requiring specialized IT solutions
**Expand managed hardware offerings as a high-potential revenue stream, building on existing infrastructure and vendor relationships, with Hardware-as-a-Service (HaaS) subscription models